> ## Documentation Index > Fetch the complete documentation index at: https://documentation.onesignal.com/llms.txt > Use this file to discover all available pages before exploring further. # Disabled apps & organizations > Reasons OneSignal disables Apps and Organizations, what disablement blocks, and how App Admins and Organization Admins can restore access. ## Overview Read this guide if your OneSignal App or Organization has been disabled, or if you want to understand what triggers disablement, what it affects, and how to restore access. OneSignal disables Apps and Organizations to protect platform stability, enforce billing and compliance requirements, and prevent unintended messaging behavior. This guide explains: * How Apps and Organizations become disabled * What happens when an App or Organization is disabled * How to re-enable an App or Organization Before continuing, review: * [Apps, Organizations, & Accounts](./apps-organizations) to understand how ownership and billing are structured. * [Team members](./manage-team-members) to understand how to manage team access. An **App** holds user and messaging data for a single project, across multiple platforms (web, iOS, Android, email, etc.). An **Organization** is a container for managing multiple Apps, billing, and team permissions. *** ## How Apps and Organizations become disabled ### App An App may be disabled: * Manually by an App or Organization Admin in the dashboard at **Settings > Manage App > Disable App** * Automatically due to: * [API rate limits](/reference/rate-limits) * Violations of the [Acceptable Use Policy](https://onesignal.com/aup) ### Email channel An App's Email channel can be disabled separately from the App itself due to violations of the [Acceptable Use Policy](https://onesignal.com/aup), most commonly high bounce and spam complaint rates. When this happens, the App cannot send emails until the channel is re-enabled. Follow the [Email reputation best practices](./email-reputation-best-practices) guide to resolve the underlying issues, then reach out to `support@onesignal.com` with details on which steps you followed including screenshots to verify the issue has been resolved. ### Organization An Organization may be disabled due to: * Overdue invoices on a paid plan. See [Billing FAQ](./billing-faq) for more details. * Violations of the [Acceptable Use Policy](https://onesignal.com/aup) When an Organization is disabled, all Apps within the Organization are disabled, and billing or compliance issues must be resolved first. *** ## What happens when an App or Organization is disabled When an **App** is disabled: **Blocked:** * New messages cannot be sent. * In-app messages are paused. * Scheduled messages are cancelled. * Journeys are stopped and archived. * Data cannot be deleted or exported. **Still active:** * Existing data remains intact within normal retention periods. * The SDK continues to collect new and update existing user data. * Billing continues if the App is in an enabled Organization on a paid plan. * The App can still be deleted or moved to another Organization. You will continue to be billed for the App if it is within an enabled Organization on a paid plan. To stop billing: * Delete the App, or * Move it to a Free Organization Contact `support@onesignal.com` for assistance. When an **Organization** is disabled: * All Apps in the Organization are disabled. * Messaging, exports, and deletions are blocked. * Apps cannot be removed or transferred. Organization-level disablement is more restrictive than App-level disablement. *** ## How to re-enable an App or Organization You must be an **App or Organization Admin** to re-enable an App and an **Organization Admin** to re-enable an Organization. See [Team members](./manage-team-members) for details. ### Re-enable an App * If you manually disabled the App, go back to **Settings > Manage App > Disable App** and click **Re-enable**. * If the App was disabled due to rate limits, follow the in-dashboard prompt to re-enable it. * If the App was disabled for any other reason, contact `support@onesignal.com` for assistance. ### Re-enable an Email channel * Contact `support@onesignal.com`. * Share which steps you followed from the [Email reputation best practices](./email-reputation-best-practices) guide to address the bounce and complaint rates. ### Re-enable an Organization * If the Organization was disabled due to an overdue invoice, pay the invoice and the Organization will be re-enabled. * If the Organization was disabled for any other reason, contact `support@onesignal.com` for assistance. *** ## FAQ ### Does disabling an App stop billing? No. Disabled Apps still count toward monthly active user (MAU) billing. ### Does disabling an App stop new users? No. You must remove the OneSignal SDK to prevent new subscriptions. ### Can I re-enable a disabled App? Yes, in some cases. App or Organization Admins can re-enable manually disabled Apps and Organizations from the dashboard. Apps or Organizations disabled for policy violations require contacting support. ### How do I know why my App or Organization was disabled? Check dashboard warnings, recent send activity, and billing status. If you are unsure, contact support with your App ID. ### How do I contact support about a disabled App? Email `support@onesignal.com` with your App ID (found in **Settings > [Keys & IDs](./keys-and-ids)**). Include a description of the issue and whether the disablement was manual or automatic. *** Understand how ownership, billing, and access are structured across apps and organizations. Invite users, assign roles, and manage access at the app or organization level. Find your App ID, REST API key, and other credentials. Manage plans, billing, and subscriptions across organizations.