OneSignal Help & Documentation

Welcome to the OneSignal New IA developer hub. You'll find comprehensive guides and documentation to help you start working with OneSignal New IA as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Web Push Tutorials

A collection of common use cases and best practices you can achieve by combining OneSignal features

We highly recommend starting out by reading some of our case studies – this will give you a good overview of how some of our customers are innovating with our platform.

Recommended Features

External User IDs

If your mobile app and website is connected to a database, we highly recommend associating the OneSignal User ID (player_id) with your own External User Ids.

Data Tags & Segments

OneSignal Data Tags unlock powerful event driven Segmentation and Message Personalization capabilities. Common examples:

  • Segment Users Based on Notification Clicks - Group users based on how long since they clicked a push and what your push was about to know what works and what doesn't.
  • Abandoned Cart - An eCommerce dream! Not just limited to web – if your apps have time-sensitive events, this guide provides an overview of how to set that up and get those carts checked out!
  • How-To Guides - Dedicated support guides (with working code if needed πŸ˜‰ ) are available to address the common setups for ecommerce and news/media sites. Check them out! There is something for everyone here.

Web Prompts

We highly recommend starting with our Web Push Best Practices Guide.

Best Practices

How to Increase Notification Click-Through Rate (CTR)

Integration & Analytics Setup

  • Integrations - All your favorite vendors from Analytics to Data Management to Location and Subscriptions work with OneSignal. If they currently don't let us know, we'll get you help!
  • Analytics Overview - A guide on user and message tracking with OneSignal.

Omni-Channel Capabilities

Email

OneSignal supports the delivery and automation of e-mail in addition to push notifications. Learn more in our Email Quickstart.

SMS

Send SMS and MMS messages. See SMS Quickstart.

Updated 3 days ago


Web Push Tutorials


A collection of common use cases and best practices you can achieve by combining OneSignal features

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