Delete users

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Why delete users or subscriptions?

You may want to delete Users and Subscriptions for a few reasons:

1. Data privacy compliance – to honor user requests for data removal.
2. Cleanup inactive data – remove old subscriptions from users who no longer use your app or website, or have switched devices.

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Recommendations before deletion

1. Export user data Download a CSV containing all user data and custom fields for backup or compliance.
2. Understand the difference between Users and Subscriptions.
3. Double-check your audience to prevent accidental deletion.

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Automatic subscription deletion (Free Plan only)

• On Paid Plans, Subscriptions are kept until manually deleted.
• On the Free Plan, OneSignal automatically deletes dormant push subscriptions after 18 months of inactivity.

Dormancy means:

• The app or site hasn’t been opened in 18+ months, or
• No activity has been recorded in that time

See our Privacy Policy for more information.

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Automatic user deletion

OneSignal automatically deletes a User when their last Subscription is deleted and the User has no External ID or aliases. Such a User can no longer be referenced by any identifier, so the User record and its properties (such as Tags) are removed. Users with an External ID or alias are kept even when they have zero Subscriptions. Their properties are preserved, and a new Subscription with the same External ID reconnects to the same User profile. See User lifecycle.

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Delete Users and Subscriptions with the API

Use the Delete User API to remove a user and all associated data.

• Supports deletion using external_id, onesignal_id, or other aliases.
• Best for privacy compliance or full user record removal.

Use the Delete Subscription API to delete individual Subscriptions, such as old devices or sessions.

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Delete Users and Subscriptions in the Dashboard

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Individual deletion

1. Go to Audience > Users & subscriptions > Subscriptions.
2. Search for the Subscription you want to delete.
3. Click Options > Delete.

The Subscription is permanently removed from the User.

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Bulk deletion

To delete multiple Users or Subscriptions:

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Deleting all records in a segment

Deleting records through the dashboard will not delete unsubscribed records that may match the segment criteria. In order to remove all records that meet the conditions of the segment, you must first get the full list of users. Dashboard export

1. From the segments page, select the 3 vertical dots to the right of the segment you’re looking to delete records from.
2. Select “View Subscriptions” to be taken to the Subscriptions page sorted by the records that meet the segment criteria.
3. Select “Export” on the top right of the page and check the box saying “Include unsubscribed records”

API exports

1. Make a request to the Export Subscriptions endpoint with the following body parameters included:
   • "include_unsubscribed": true
   • "segment_name": "your_segment_name"
2. Open the gzip link returned from the request. Depending on the file size the link may be ready before it can actually be downloaded. In this case you would wait and try to open again, or poll the file url until it becomes available.

Once you have the list of subscription records, you can make a Delete User or Delete Subscription request to permanently delete the exported records. See here for limits when running delete requests in parallel. If you are unable to make API requests, please reach out to support@onesignal.com with details on which steps you followed.

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FAQ

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Can I undo a user or subscription deletion?

No. Deletions are permanent and cannot be reversed. Always export your data and verify your audience before proceeding.

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How can a deleted user start receiving messages again?

Deleted users can re-subscribe through the following channels:

• Web: Clear browser cookies and revisit your site.
• Mobile: Reopen the app (the app must use the latest OneSignal SDK).
• Email/SMS: The user must be re-added with the same email address or phone number.

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When does OneSignal automatically delete subscriptions?

On the Free Plan, OneSignal automatically deletes dormant push subscriptions after 18 months of inactivity. On Paid Plans, subscriptions are kept until you manually delete them.

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When does OneSignal automatically delete users?

OneSignal deletes a User automatically when their last Subscription is deleted and the User has no External ID or aliases. Users with an External ID or alias are kept with all of their properties, even with zero Subscriptions. See Automatic user deletion.

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