Sending messages is just the first step in your customer engagement journey. How you follow up with users based on their interactions with those messages is the key to happy long-term relationships. When you send a message through OneSignal, you can return to the OneSignal Dashboard and retarget the users based on their interactions or lack thereof.

Retargeting Steps

In Messages or Delivery, select a message for which you want to retarget the users.

Navigate to the Audience Activity and select the event you wish to retarget on.

Select Send a Retargeted Message to see the available options.

Creating the Retargeting Message

Add a "Message Name" to find it later. You will see the Audience as the selected event used for the retargeting message.

Continue drafting your message as usual.

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Scheduling the Retargeting Message

You can only schedule the retargeting message 30 days from the date of the original message.

Retargeting FAQ

Why don't I see my previously sent notifications?

If you sent the push through our API or Automated Message, it will have been deleted after around 30 days.

Why can't I retarget my previously sent messages?

Messages created 30 days or older will not be available for retargeting.

If you were originally on a plan that did not have retargeting access, then upgraded to a plan that does support retargeting, those previously created messages cannot be used for retargeting. We only store message data from when you convert to the upgraded plan, not historic data.