Understand the reasons why your OneSignal app or organization might be disabled, and how to resolve issues such as API rate limits, overdue invoices, or email violations.
OneSignal enforces generous API rate limits to ensure responsible messaging practices. A key restriction is:
You cannot send more than 10x your subscriber count in messages within a 15-minute window.
Example:
If you have 1,000 subscribers, you may send up to 10,000 messages within 15 minutes.What happens:
If this threshold is exceeded:
Your app will be automatically disabled.
You can re-enable it in the dashboard.
If you repeatedly exceed this limit, contact support@onesignal.com with justification for needing a higher limit.See our Rate Limits guide for more details.