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Overview

A OneSignal App or Organization may be disabled to protect platform stability, enforce billing and compliance requirements, or prevent unintended messaging behavior. This guide explains:
  • How Apps and Organizations become disabled
  • What happens when an App or Organization is disabled
  • How to re-enable an App or Organization
Before continuing, review:
An App holds user and messaging data for a single project, across multiple platforms (web, iOS, Android, email, etc.). An Organization is a container for managing multiple apps, billing, and team permissions.

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How Apps and Organizations become disabled

An App may be disabled: An Organization may be disabled due to: When an Organization is disabled, all Apps within the Organization are disabled, and billing or compliance issues must be resolved first.

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What happens when an App or Organization is disabled

When an App is disabled: Blocked:
  • New messages cannot be sent.
  • In-app messages are paused.
  • Scheduled messages are cancelled.
  • Journeys are stopped and archived.
  • Data cannot be deleted or exported.
Still active:
  • Existing data remains intact within normal retention periods.
  • The SDK continues to collect new and update existing user data.
  • Billing continues if the app is in an enabled organization on a paid plan.
You will continue to be billed for the App if within an enabled Organization using a paid plan. To stop billing:
  • Delete the app, or
  • Move it to a Free Organization
Contact support@onesignal.com for assistance.
When an Organization is disabled:
  • All apps in the organization are disabled.
  • Messaging, exports, and deletions are blocked.
  • Apps cannot be removed or transferred.
Organization-level disablement is more restrictive than App-level disablement.

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How to re-enable an App or Organization

You must be an App Admin to re-enable an app and an Organization Admin to re-enable an app or organization. See Team members for details. App re-enablement:
  • If you manually disabled the App, go back to Settings > Manage App > Disable App buttons and click Re-enable.
  • If the App was disabled due to rate limits, you can re-enable it within the dashboard following the warning prompt.
  • If the App was disabled for any other reason, contact support@onesignal.com for assistance.
Organization re-enablement:
  • If the Organization was disabled due to an overdue invoice, pay the invoice and the Organization will be re-enabled.
  • If the Organization was disabled for any other reason, contact support@onesignal.com for assistance.

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FAQ

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Does disabling an app stop billing?

No. Disabled apps still count toward MAU billing.

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Does disabling an app stop new users?

No. You must remove the OneSignal SDK to prevent new subscriptions.

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Can I re-enable a disabled app?

Yes, in some cases. App Admins can re-enable manually disabled apps from the dashboard. Apps disabled for policy violations require contacting support.

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How do I know why something was disabled?

Check dashboard warnings, recent send activity, and billing status. If unsure, contact support with your App ID.

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How do I contact support about a disabled app?

Email support@onesignal.com with your App ID (found in Settings > Keys & IDs). Include a description of the issue and whether the disablement was manual or automatic.

Apps, Organizations, & Accounts

Understand how ownership, billing, and access are structured across apps and organizations.

Manage team members

Invite users, assign roles, and manage access at the app or organization level.

Keys & IDs

Find your App ID, REST API key, and other credentials.

Billing FAQ

Manage plans, billing, and subscriptions across organizations.