Get more app store reviews

This guide explains how to create a customized message encouraging users to review your app using the native AppStore review prompt.

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Recommendations

• Android and iOS provide features to display an App Store review modal directly within the app. We will show you how to ask for reviews with or without this:
  • Apple’s Requesting App Store reviews docs
  • Google Play In-App Reviews API
  • If running non-native apps, you may need to add a plugin or package to display the app store review directly in your app (example for Flutter or Expo).
• You may want to use the OneSignal SDK addTrigger method to programmatically display the message, but we will also show a way to do this without code.

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Setup

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1. Create the message

Navigate to Messages > In-App > New In-App or open the existing App Store Rating template.

Add an Action ID to your review button as shown below:

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2. Add the trigger

The trigger is when the message should display. We provide no-code trigger options and code-required options.

If you go the no-code route, you can setup the Audience in step 1 to be a group of users you want reviews from, like users that have a lot of sessions and have used the app for a long time.

If you go the code route, you can programmatically decide when to ask for the review based on user actions. This should happen when the user is not doing something important or interrupt them using your app.

In this example, we set the In-App Trigger key to be ask_for_review with a value of show. The actual key and value doesn’t need to be these exact things, but needs to match what you set in the addTrigger method.

For Example: OneSignal.InAppMessages.addTrigger("ask_for_review", "show");

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3. Handle the app store rating prompt

Similar to the trigger options above, you can direct users to write the review with a no-code and code-required options.

OneSignal.InAppMessages.addClickListener((event) async {

  if (actionId == 'review') {  
     (await inAppReview.isAvailable()) {  
      inAppReview.requestReview();  
    }  
  }  
});

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4. Schedule and enable

Apple restricts review prompts to three times per year per user and Google recommends less than once per month but doesn’t say an exact quota.

To make sure that you don’t over-show the in-app, you can set your in-app schedule to display once every 17 weeks as shown below:

Increasing positive reviews on Apple AppsStore.

1. Set tags on users who had a great experience with your app. This can be monitored using number of sessions, adding tags to indicate their experience with your app, or collecting feedback with IAM and assigning a data tag to those who left a great review.
2. Create a Segment, then use this segment as the Audience for the Native Review Prompt IAM.