Image showing SMS delivery stat cards
Delivery Status
| Delivery Status | Description |
|---|---|
| Delivered | OneSignal has completed sending the message. |
| Queued | Messages are queued up in OneSignal and will be sent shortly. |
| Sending | Messages are currently sending. |
| Scheduled | Messages are scheduled to be delivered at the time based on Intelligent Delivery or Timezone option. They should be finished sending within 24 hours. |
| Canceled | You or a team member with access to your app has cancelled the delivery of this message. |
| No Recipients | Recipients are no longer subscribed or no longer fit in the Segment when it was originally scheduled. |
| Failed | The message failed to send. |
Messages sent from the OneSignal API or Automated Messages are only saved for about 30 days. You can export message data for your records through our API or Dashboard. See Exporting Data for more details.
High-level Stats
| Statistic | Description |
|---|---|
| Twilio Sent | Twilio has confirmed they have accepted the request and sent the message. |
| Twilio Delivered | Twilio has received confirmation of message delivery from the carrier. |
| Twilio Delivery Failed | Message could not be delivered by Twilio. This can happen for a number of reasons. For Twilio trial accounts, recipient phone numbers need to be registered on Twilio before they can receive SMS. |
OneSignal Delivery Statistics
| Statistic | Description |
|---|---|
| Audience | The number of phone numbers targeted to be sent the message. |
| └ Sent | The number of phone numbers that the message was attempted to send to. |
| Delivered | Twilio has confirmed delivery of the message. |
| └ SMS | Twilio has confirmed delivery of the SMS/MMS. |
| └ RCS | Twilio has confirmed delivery of the RCS. |
| Failed | Failed messages are typically caused by your Twilio settings being incorrect or some other backend error occurred. |
| Supressed | Messages not sent to the recipient because they opted out of receiving messages from the sender. |
| Rejected | Messages not delivered by the carrier due to number blockage, velocity blockage, or the recipient is on a block list. |