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When clicking an SMS report, you will see the high-level stats like how the message was created, when it started sending, how long it took to fully send and any throttling limits set. Find SMS Message Delivery Stats within Messages > SMS.

Image showing SMS delivery stat cards

Delivery Status

Delivery StatusDescription
DeliveredOneSignal has completed sending the message.
QueuedMessages are queued up in OneSignal and will be sent shortly.
SendingMessages are currently sending.
ScheduledMessages are scheduled to be delivered at the time based on Intelligent Delivery or Timezone option. They should be finished sending within 24 hours.
CanceledYou or a team member with access to your app has cancelled the delivery of this message.
No RecipientsRecipients are no longer subscribed or no longer fit in the Segment when it was originally scheduled.
FailedThe message failed to send.
Messages sent from the OneSignal API or Automated Messages are only saved for about 30 days. You can export message data for your records through our API or Dashboard. See Exporting Data for more details.

High-level Stats

StatisticDescription
Twilio SentTwilio has confirmed they have accepted the request and sent the message.
Twilio DeliveredTwilio has received confirmation of message delivery from the carrier.
Twilio Delivery FailedMessage could not be delivered by Twilio. This can happen for a number of reasons. For Twilio trial accounts, recipient phone numbers need to be registered on Twilio before they can receive SMS.

OneSignal Delivery Statistics

StatisticDescription
AudienceThe number of phone numbers targeted to be sent the message.
└ SentThe number of phone numbers that the message was attempted to send to.
DeliveredTwilio has confirmed delivery of the message.
└ SMSTwilio has confirmed delivery of the SMS/MMS.
└ RCSTwilio has confirmed delivery of the RCS.
FailedFailed messages are typically caused by your Twilio settings being incorrect or some other backend error occurred.
SupressedMessages not sent to the recipient because they opted out of receiving messages from the sender.
RejectedMessages not delivered by the carrier due to number blockage, velocity blockage, or the recipient is on a block list.

Audience Activity

Audience Activity displays a list of subscriptions that were sent, delivered, or failed to receive an SMS. See Retargeting Messages for more details. Audience activity is available for 30 days from the time the message is displayed.

Message Settings

The Message Settings is a visual of all data sent within the message including which segment or filters used to target and total number of recipients (number of users targeted).
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