OneSignal supports tracking subscription and notification data when users subscribe and notifications are clicked on each platform, including sending this data to Google Analytics so that it can be analyzed in the context of your other user data.
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See the recorded session going over Google Analytics: https://documentation.onesignal.com/docs/videos#section-using-google-analytics-with-one-signal-10-23-2019
Mobile GA Guide
Tracking Mobile Notification Received and Clicked Events
Received: Send an event to your analytics system from the SDKs NotificationReceived event handler when a notification is received. Keep in mind, this event only gets called if the app is open and in the foreground or background. It will not get called if the app has been swiped away.
Clicked: Send another event to your analytics system from the NotificationOpened or Action event handler when a notification is clicked.
Track Notification Received
Android - Method fired when the notifications is received.
iOS - Method fired when notification is received while app is in focus.
Track Notification Clicked
Method fired when the notification is clicked and opens the app.
Tracking Mobile Subscription Events
Send a subscription event to your analytics system from the SDKs PermissionObserver event handler when a user subscribes.
Track Subscription Event
Method fired when user changes permission status. Use to track:
- Notification permission prompt shown (iOS)
- The user accepting or declining the permission prompt (iOS)
- Enabling/disabling notifications for your app in the App Settings and after returning to your app.
Web Push GA Guide
Start with Adding Google Analytics.
Tracking Web Push Notification Clicks
By UTM Parameters
The easiest way to track notification clicks is to add Google Analytics UTM parameters to the end of the URL for the notification. Here's an overview on UTM parameters: http://blog.rafflecopter.com/2014/04/utm-parameters-best-practices/
When sending a notification, please pick a utm_source (Such as "onesignal"), a utm_medium (Such as "web-push" or "api" vs "automated" vs "dashboard"), and a utm_campaign parameter (Such as "promotional-offer-template-123"). Next, add these parameters to your url, like so:
https://yoursite.com/your-page?utm_source=onesignal&utm_medium=web-push&utm_campaign=promotional-offer-template-123
After this, in Google analytics you can visit the Acquisition -> All Campaigns view to see all the campaigns you have sent and filter by day, browser, or campaign.
If you are having issues with UTM parameters, please see this article on common UTM parameter mistakes: https://penguininitiatives.com/common-utm-campaign-url-tracking-mistakes-to-avoid/
By Page JavaScript
You can use the addListenerForNotificationOpened event of the OneSignal Javascript SDK to detect when a user clicks a notification.
Add the Google Tracking code to the head tags of your site, then add this code to the body tags of the page you are directing users upon clicking the notification. This will track the notification ID and OneSignal player ID
<script>
OneSignal.push(["addListenerForNotificationOpened", function(payload) {
console.log("OneSignal Notification Clicked Payload:");
console.log(payload);
OneSignal.getUserId( function(userId) {
console.log("OneSignal User ID:", userId);
// Make a POST call to GA with the notification data and userId aka playerId
// https://developers.google.com/analytics/devguides/collection/analyticsjs/sending-hits#hitcallback
ga('send', {
hitType: 'event',
eventCategory: 'os_addListenerForNotificationOpened',
eventAction: 'u_id ' + userId,
eventLabel: 'n_id ' + payload.id,
hitCallback: function() {
console.log("ga os_addListenerForNotificationOpened callback");
}
});
});
}]);
</script>Tracking Subscriptions
Permission Prompt Change Events
You can use the notificationPermissionChange event of the OneSignal Javascript SDK to detect when a user subscribes to notifications or unsubscribes from notifications on your site.
Add the Google Tracking code to the head tags of your site, then add this code to the body tags of the pages users can subscribe. This will track the subscription change event and the OneSignal player ID.
OneSignal.push(function() {
// Occurs when the user's subscription changes to a new value.
OneSignal.on('notificationPermissionChange', function(permissionChange) {
var currentPermission = permissionChange.to;
console.log('New permission state:', currentPermission);
OneSignal.getUserId( function(userId) {
ga('send', {
hitType: 'event',
eventCategory: 'os_notificationPermissionChange',
eventAction: 'u_id ' + userId,
eventLabel: currentPermission,
hitCallback: function() {
console.log("ga os_notificationPermissionChange callback");
}
});
});
});
});This will create several event actions in Google Analytics when users opt-in or opt-out.
You can then use filtering options in Google Analytics to track by day, week, month, landing pages and browsers.
Tracking Impressions of the opt in request pop-up
You can use the permissionPromptDisplay method to send an event to Google Analytics from your page's code, like so:
OneSignal.push(function() {
// Occurs when native browser prompt is shown
OneSignal.on('permissionPromptDisplay', function() {
console.log("The native prompt displayed");
ga('send', {
hitType: 'event',
eventCategory: 'os_permissionPromptDisplay',
eventAction: 'displayed',
hitCallback: function() {
console.log("ga os_permissionPromptDisplay callback");
}
});
});
});This will create an event in Google Analytics that you can track and filter by day, week, month, landing pages and browsers.
Tracking Actual Subscription Change
You can use the subscriptionChange event to track when specific users subscribe or unsubscribe from web push.
OneSignal.push(function() {
// Occurs when the user's subscription changes to a new value.
OneSignal.on('subscriptionChange', function (isSubscribed) {
console.log("The user's subscription state is now:", isSubscribed);
OneSignal.getUserId( function(userId) {
ga('send', {
hitType: 'event',
eventCategory: 'os_subscriptionChange',
eventAction: 'u_id ' + userId,
eventLabel: isSubscribed,
hitCallback: function() {
console.log("ga os_subscriptionChange callback");
}
});
})
});
});Tracking Notification Receipts & Dismissals
Advanced Topic
We recommend sending this data to Google Analytics as well (or another analytics tool). However since your website may not be open when notifications are received, dismissed, and opened by a user, this should be done by using our Webhook support.
For example, you can construct a webhook on top of the Google Analytics Measurement Protocol feature (https://developers.google.com/analytics/devguides/collection/protocol/v1/), then provide that URL with the query parameters of your choice when initializing OneSignal.
Filtering options like by day, week, month, browser, template will be available in Google analytics alongside the above event for your use.
Updated about a month ago
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