Now you can add notes to the steps of your Journeys to keep reminders and more effectively collaborate and share information with your team. This feature is available for all Journeys.
It's now easier to set up double opt-in and text-to-subscribe phone number collection experiences for your customers! See our guide: SMS Opt-in and Collection
Text-to-subscribe example
Now you can jumpstart your engagement strategies by choosing from a list of Journey outlines available on the Journeys page. Choose from onboarding, re-engagement, or promotions use cases to save time and get inspiration for creating an effective campaign. This feature is available on all plans.
We have just added a new metric to measure the CTR using Confirmed Delivery. Confirmed Click-Through-Rate (CCTR) is measured by (total clicks/confirmed delivered) * 100%
OneSignal calculates click-through-rate (CTR) based on OneSignal deliveries, but if you wanted additional granularity for your CTR to exclude devices that will never receive your notification, you can now reference the Confirmed CTR statistic on your delivery reports for Push messages.
Now you can export the data from your Subscription Trends report as a CSV. If you apply filters to the report, OneSignal will export based on the filters you've applied so that you can fine-tune the data that you use to evaluate your messaging audience.
Email Saved Row
Saved Rows are reusable content blocks that help streamline email creation and management. Many companies, especially those that have a lot of templates, prefer to use saved rows in their emails for consistency and to save time. Saved Rows are easily attached to new emails so you don't have to create the same information from scratch each time. And when things change, you just have to update the saved row, and your updates will automatically sync across all campaigns that have that saved row attached.
Common use cases include:
- headers (logo, slogan),
- footers (company details, social media links, mailing addresses),
- disclaimers, and
- other elements that are used across multiple campaigns.
You can now save Email Drag-and-Drop rows to use across many Campaigns or Templates. These re-suable Saved Rows make it easy to sync updates across many emails at once. Click on the Rows tab of a Drag-and-Drop email, to view your Saved Rows. To save your first row, click the save icon in the edit, in the top right corner of the row.
We recommend you set up all of your templates to use saved rows for your header and footer so that you need to update the branding or content; you only have to make those edits once.
Now, Journeys do not require External IDs to be set on subscriptions. Instead, Journeys will target your entire user base within OneSignal, including anonymous users. We recommend still configuring External IDs to identify individual users who have subscribed to multiple channels.
This update only affects Journeys created after July 29th 2024. Any Journeys created before this date will need to be archived and duplicated to get this functionality.
We now make it easier to manage your Consent Keywords within Onesignal. Reach out to support if you'd like to update the default consent keywords and replies.
Now you can use Message Personalization within the reply-tofield on an email. This allows you to direct message replies to the right inbox and can be helpful if you are sending from different brands or across different countries.
Obtain a list of subscriptions that have faced errors - failures or unsubscribes, for a specific push notification in the push report page. Lear more about Push Audience Activity.
This is available to those on OneSignal paid plans.