Live Activities: FAQ

Find out answers to your questions around Live Activities

How do my users get a Live Activity?

  • Users must be in the application and must click on a button prompting them to start a Live Activity. This could be a button in your UX that appears for an event or a modal such as an in-app message.

  • If your targeted users are not currently engaged with your application, you can re-engage them by sending a push notification, or another form of communication such as email or SMS, to get them back into the application.

  • If your targeted users are now using the application, you can send an in-app as a way to initiate a Live Activity opt-in. In-Apps provide a low-code way to prompt users for action, without having to create dynamically changing UX.

What are the entitlements for Live Activities?

Please see your pricing plan for your Live Activities entitlement. Feel free to reach out to Support if you require any more guidance or help with pricing.

What devices work with iOS 16?

Apple keeps an updated compatibility guide with all devices that work with iOS 16.

How do I ensure users who are on a Live Activity do not get Push Messages?

Your application may already send a series of Push Notifications, where your designed Live Activity replaces these Push Notifications. for example. if you send score updates via. Push you could replace this through a Live Activity.

In order to ensure your users are not getting too many messages, we recommend as your user opts-in for a Live Activity, add a data tag. By adding this data tag, you can exclude users with this data tag from push messages that may contain the same or similar content. Read more on Data Tags and Segments.

The API returned a 400 with an error message stating I'm over the subscriber limit. What do I do?

If your push subscriber count is greater than the Push Subscribers for your plan, please upgrade your account to the next plan, or reach out to our Support team . For the latest plan details, please see here.

Any more questions? Speak to us.

If you have any more questions or feedback on our implementation of Live Activities and what you'd like to see next, please d reach out to our Support team