Sending Email Messages

Sending Email Messages with the OneSignal Email Composer.

This page explains how to send emails from the OneSignal Dashboard. Other options for sending messages include:

OptionDetails
API Create NotificationUse our server-side API to send push, email and sms. We also provide Server Side SDK's for faster implementation.
JourneysOrchestrate push notifications, emails, in-app messages, and SMS through a visual builder with no code required.
Automated MessagesSend push notifications and emails automatically when users enter segments.
IntegratelySend push notifications, email or SMS using Integrately or push notifications using Zapier.

Sending Email Notifications from Dashboard

Navigate to Messages > New Message > New Email

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Image, showing where button is to create a new email

Optional: Input a Message Name for internal recognition of the message. See Message Name for more details.

Step 1. Audience

The Segments of devices in which you wish to include and exclude from receiving this message.

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Image shows being able to select a segment for your users

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Segments can be Edited

Any selected segments can be edited and new segments can be created on the fly.

Step 2. Sender

Set the "From Name" and "From Email" you want displayed in your audience's mailbox. Default name and email address can be set in Settings > Email configuration, but you can override these in individual emails here.

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Image shows setting up your user details

Step 3. Message

Select how you want to compose your message.

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OptionDetail
Drag & Drop EditorOneSignal's Email Drag and Drop Builder lets you visually design and build your emails just as they'll be seen in your users' inbox.
HTML EditorThe HTML editor allows you to create highly stylized and branded emails, allowing you to control every aspect of your email design for both mobile and desktop.
Start with a templatePick up where you left off. Templates are reusable designs for push notifications, emails, and SMS.
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FieldDetails
SubjectThe email's subject displayed in the inbox.
Preheader TextThis preheader will show in the inbox next to the subject.
Track link clicksEnabled by default. The URLs used in emails are changed to support link tracking. It is how the ESP communicates back to OneSignal that the link was clicked so it can be tracked. More details in Email Links and Click Tracking.

Test Messages

At any time you can test your emails by scrolling to the bottom and clicking Send Test Message. All test messages are sent immediately, regardless of what is set up in Schedule.

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Tag Substitution Limitation

Tag Substitution will not work with Send Test Message. You will need to setup a segment to send to yourself to test or use the API.

Step 4. Delivery Schedule

Emails can be sent immediately or scheduled up to 30 days in advance.

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Image shows ability to scheduling of emails

When ready, click Review & Send to review your message and Send Message.

If you need more time or help, you can Save as Draft to come back to it later. A Draft is not reusable like a Template.

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Done!

You have successfully created and sent an email using OneSignal!


What’s Next