Manage SMS opt-in, opt-out, and help keywords for compliance.
SMS consent keyword management interface
Text-to-subscribe keyword configuration
STOP
, UNSUBSCRIBE
, or CANCEL
are used to manage opt-outs and ensure users are not sent unwanted messages.
Opt-out keywords settings
STOP
or one of the keywords provided, their subscription status will be updated to unsubscribed
on their subscription profile. Attempting to send messages to them from any Sender will no longer be possible.STOP
command, or any opt-out keyword, will only prevent the recipient from receiving messages from that specific sender messaging service or number. They will appear as suppressed if you attempt to send them from the same sender again, but messages from different numbers may go through. This approach is recommended if you use multiple numbers, such as one for marketing and another for transactional purposes.START
, UNSTOP
, or YES
allow users to resubscribe to messages.
Re-subscribe keywords configuration
HELP
are used to provide users with additional information on how to manage their subscriptions.
Help keywords settings
support@onesignal.com