OneSignal Help & Documentation

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Mobile Troubleshooting

Troubleshooting common issues setting up and running OneSignal.

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Looking for website help?

If you only have a website and no mobile apps, see our Web Push Troubleshooting guide.

Troubleshooting Steps

1. Make sure you have the latest version of our SDK.

OneSignal makes updates regularly. If you are using our Mobile SDKs in your app and having an issue, check the version you are using is updated. You can find the most recent versions on Github > the SDK using > Releases

2. Check our Error Logs

If you see an error or warning you are unable to resolve, start by check our known issues and solutions in the OneSignal ErrorLog document.

3. See our Troubleshooting guide for your platform

Here is a quick reference table of our SDK's Troubleshooting Docs:

Notification Issues

Users and Configuration Notices

4. Getting Mobile Crash Logs

If you could send these logs through Pastebin that would be much appreciated and help us better see what is happening in the app.

Updated 5 months ago



Mobile Troubleshooting


Troubleshooting common issues setting up and running OneSignal.

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