OneSignal Help & Documentation

Welcome to the OneSignal New IA developer hub. You'll find comprehensive guides and documentation to help you start working with OneSignal New IA as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Troubleshooting Android

Common setup issues with Android and Amazon

For Developers

Failed to resolve: com.onesignal:onesignal:3.+

This means that Android Studio or Gradle could not download our plugin. Please check the following.

  1. Open your browser to to make sure it loads on your system.
  2. Make sure you're using Android Studio version 1.4.0 or newer.
  3. Go to File>Settings. Search for Offline work and uncheck this option.
  1. Add the following to your .gradle file.
repositories {
  1. Try restarting Android Studio and then going to Tool>Android>Sync Project.

Error:Execution failed for task ':app:processDebugGoogleServices'.

If you are receiving the following Android Studio error when building your project

Error:Execution failed for task ':app:processDebugGoogleServices'. 
> Please fix the version conflict either by updating the version of the google-services plugin (information about the latest version is available at or updating the version of to 9.0.0.

Remove the following line from your .gradle file.

apply plugin: ''

Error:Execution failed for task ':app:processDebugManifest'

If you see the following error make sure you have completed step 1.2 correctly.

Execution failed for task ':app:processDebugManifest'
Manifest merger failed with multiple errors, see logs

Eclipse - ERROR - "conversion to dalvik format failed with error 1"

If you're getting a conversion to dalvik format failed with error 1 error with Dx bad class file magic (cafebabe) or version (0033.0000) messages before this then you may have the wrong Java version set on your system. See the follow post to fix this as well as the other answers.

No Users showing on the OneSignal dashboard

Please follow our No users on dashboard guide first.

Make sure you have your Application in your AndroidManifest.xml and add logging around OneSignal to make sure it is being called.
Make sure you have android:name=".ApplicationClass".

public class ApplicationClass extends Application {

   public void onCreate() {
     	Log.d("OneSignalTag", "Before OneSignal init");
      OneSignal.setLogLevel(OneSignal.LOG_LEVEL.VERBOSE, OneSignal.LOG_LEVEL.NONE);

      Log.d("OneSignalTag", "After OneSignal init");

Troubleshooting Android

Common setup issues with Android and Amazon

For Developers