OneSignal Help & Documentation

Welcome to the OneSignal New IA developer hub. You'll find comprehensive guides and documentation to help you start working with OneSignal New IA as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Troubleshooting Android

Common setup issues with Android and Amazon

For Developers

Failed to resolve: com.onesignal:onesignal:3.+

This means that Android Studio or Gradle could not download our plugin. Please check the following.
1. Open your browser to to make sure it loads on your system.
2. Make sure you're using Android Studio version 1.4.0 or newer.
3. Go to File > Settings.
4. Search for Offline work and uncheck this option.

4. Add the following to your .gradle file.

repositories {

5. Try restarting Android Studio and then going to Tools > Android > Sync Project With Gradle Files.

Error:Execution failed for task ':app:processDebugGoogleServices'.

If you are receiving the following Android Studio error when building your project

Error:Execution failed for task ':app:processDebugGoogleServices'. 
> Please fix the version conflict either by updating the version of the google-services plugin (information about the latest version is available at or updating the version of to 9.0.0.

Remove the following line from your .gradle file.

apply plugin: ''

Error:Execution failed for task ':app:processDebugManifest'

If you see the following error make sure you have completed step 1.2 correctly.

Execution failed for task ':app:processDebugManifest'
Manifest merger failed with multiple errors, see logs

No Users showing on the OneSignal dashboard

Please follow our No users on dashboard guide first.

Make sure you have your Application in your AndroidManifest.xml and add logging around OneSignal to make sure it is being called.
Make sure you have android:name=".ApplicationClass".

public class ApplicationClass extends Application {

   public void onCreate() {
     	Log.d("OneSignalTag", "Before OneSignal init");
      OneSignal.setLogLevel(OneSignal.LOG_LEVEL.VERBOSE, OneSignal.LOG_LEVEL.NONE);

      Log.d("OneSignalTag", "After OneSignal init");

(Missing Google Play Services Library) status on the Dashboard

  1. In Android Studio open build.gradle (Module: app) and make sure you are using the latest OneSignal SDK under dependencies.
dependencies {
    compile 'com.onesignal:OneSignal:[3.5.3,4.0.0)'

How to get a crash log from an Android device

With Android Studio

1. Select Android Monitor from the bottom of the window.
------If you don't see this select it from View > Tool Windows > Android Monitor
2. Select your device from the drop down.
3. Ensure no filters are set and the type is set to Verbose.

4. Select all lines in the log by pressing Control + A and then copy them.
5. Paste them into a .txt file and send this to support. Include steps to reproduce the problem as well.

With the terminal / command line.

1. adb logcat -b all -d -v threadtime > onesignal_crash_logcat.txt
2. Send the onesignal_crash_logcat.txt to support. Include steps to reproduce the problem as well.

If you don't have adb in your path you will need to fully path to adb in the Android SDK. It is under <android-sdk>\platform-tools\adb.
If you don't have the Android SDK installed you can just download the SDK Platform Tools which contains the adb executable.

Eclipse - ERROR - "conversion to dalvik format failed with error 1"

If you're getting a conversion to dalvik format failed with error 1 error with Dx bad class file magic (cafebabe) or version (0033.0000) messages before this then you may have the wrong Java version set on your system. See the follow post to fix this as well as the other answers.

Troubleshooting Android

Common setup issues with Android and Amazon

For Developers