Please follow all steps below. If you are still having issues, please reach out to support with a log generated from Step 4.
Return to our iOS SDK Setup Guide to make sure you followed all steps and added any updates.
Make sure you have version
1.1.0 or newer of CocoaPods by running
pod --version from the terminal.
Make sure you are running version
2.10.1 or newer of the OneSignal SDK. We recommend being on the newest version. More details on why
2.10.1 is required here.
See our iOS Github Releases for the latest version of the OneSignal iOS SDK and changelog of features and updates.
pod update from the terminal to update to the latest version of OneSignal SDK.
You must test on an actual iOS device. The Simulator does not support push.
After running through the rest of this Troubleshooting guide, use the OneSignal SDK setLogLevel method to Verbose and send us the full logcat from the device when reproducing the behavior.
//The following options are available with increasingly more information: //.LL_NONE, .LL_FATAL, .LL_ERROR, .LL_WARN, .LL_INFO, .LL_DEBUG, .LL_VERBOSE. OneSignal.setLogLevel(.LL_VERBOSE, visualLevel: .LL_NONE)
//The following options are available with increasingly more information: //ONE_S_LL_NONE, ONE_S_LL_FATAL, ONE_S_LL_ERROR, ONE_S_LL_WARN, ONE_S_LL_INFO, ONE_S_LL_DEBUG, ONE_S_LL_VERBOSE. [OneSignal setLogLevel:ONE_S_LL_VERBOSE visualLevel:ONE_S_LL_NONE];
If you need help interpreting the logs, please share them through Pastebin or a .txt file to help our support and engineering team assist you.
ERROR: The resource could not be loaded because the App Transport Security policy requires the use of a secure connection.
Make sure your URL is HTTPS. HTTP urls will not work unless you set
NSAllowsArbitraryLoads in your Xcode .plist.
About App Transport Security
Please do not leave NSAllowsArbitraryLoads enabled when releasing your app to the App Store, as this can create a security vulnerability in your app. For more information, please read Apple's Security Overview
Our latest 2.4.0 SDK resolves this issue completely for iOS 10+.
Please see the following SDK links below to get this update and follow the new required instructions.
If notifications are showing and you are using this latest version but without buttons or attachments see the below section.
The below 9 troubleshooting steps only applies to pre-2.4.0 versions of the iOS SDK or if the device is running iOS 8 or 9.
In order for notifications with buttons to display the following must be true:
1. You can not force close the app by double tapping the home button and swiping away your app.
- This includes stopping your app from Xcode or disconnecting the device from your Mac after deploying. If you do this you must reopen your app then press the home button to background it.
- If this is the case you will see an entry in the device log in Xcode like the following.
apsd <Warning>: Low Priority Push: com.onesignal.example - App killed
2. Go to
"Background App Refresh" and make sure it is enable for both the device and your app.
3. Make sure "Remote notifications" are checked under Capabilities>Background Modes shown in step 2. Add Required Capabilities. Note: This is automatic for some plugins like Cordova and Corona.
4. Remove any other push notifications SDKs from your app.
5. Development build - After disconnecting your device from your system after deploying the app directly from Xcode you will need to reopen your app so it isn't stuck in the forced close state.
6. The APNs send priority is lower on these types of notifications. Please allow a few minutes for these to be received.
7. If you continue to see delivery issues try sending a notification without these options set to confirm there are no networking issues with your iOS device.
8. If even if the above is ok there can still be a stuck network connect so we recommend toggling your network connection off then back on again.
9. If all else fails try uninstalling your app and rebooting the device.
1. Open your attachment URL in a web browser. Make sure it is a direct link to the image, it can't be part of an HTML page. Also redirects are not supported.
2. Make sure your URL is HTTPS. HTTP urls will not work unless you set
NSAllowsArbitraryLoads in your Xcode
3. Make sure your url ends with the correct file extension. If the URL doesn't contain a file extension you can add it as a parameter by adding
?filetype=file.jpg for example to the end of your URL.
4. If you are using our 2.4.0 native SDK please double check you have correctly added the NotificationServiceExtension noted in step 1 of the iOS Setup guide.
5. If you correctly added the OneSignal Notification Service Extension and rich push notifications (images, buttons) still don't appear, make sure that the Deployment Target in the Extension service matches the deployment target of your application.
1. If you are using our 2.4.0 native SDK please double check you have correctly added the NotificationServiceExtension noted in step 1 of the iOS Setup guide.
1. Double check that you followed all setup instructions first, please see the SDK docs your are using for more on this.
2. The 2 debugging lines in the .m source we provide are 2 ways to confirm the notification service extension is running.
self.bestAttemptContent.body = [@"[Modified] " stringByAppendingString:self.bestAttemptContent.body];
This line will add "[Modified] " to the beginning of all your notification bodies. You should see this on all notifications on your device.
This will add an entry to the device log when the extension is run. You can view this in Xcode under Window > "Devices and Simulators". Select your device on the left and open the log up arrow at the bottom.
We recommend clearing the log before sending a notification to test as it can grow quickly. Copy the log and search for the debug entry "Running NotificationServiceExtension".
We don't recommend trying to attach to the extension process with the debugger in Xcode through the Debug menu. Doing so can create issues with it launch so we recommend restarting your device if you have tried doing so.
Lastly the Notification Service Extension will only run if you have set our Action Buttons, a Media Attachment, or have set mutable content on the notification so make sure your test notification have one of these set.
CocoaPods: Pods written in Swift should be imported with the
use_frameworks!, and CocoaPods will complain if you don't do this and try to import the pods in Swift code.
Manual Import: One way to solve your issue is to go into your build settings and defining the Framework Search Paths to a folder which contains the frameworks in question. If the OneSignal framework is placed in your project directory, simply set the framework search path to $(SRCROOT) and set it to recursive.
NOTE: For your crash to show in the following steps the crash must happen when your device is not connected to your Mac. Connect it after you reproduce the crash.
1. In Xcode go to
Devices & Simulators.
2. Select your device on the left and press the "Open Console" button.
3. Select "All Messages" (top left)
4. Reproduce issue with the connected device.
Command + A to select all, then
Command + C to copy log
6. Send it to OneSignal support along with details on reproducing the crash.
Permission is reset when the app is uninstalled.
iOS prompts the user to allow displaying of notifications with a system prompt. Our SDK's default setting is to request permissions as soon as your app is opened. However, we recommend you delay the prompt by disabling
autoRegister and calling register at a later point. (See the SDK API that applies to your app for details)
Delaying the prompt can get your app better opt-in rates if you prompt after they compete your tutorial. Since iOS remembers the answer to the notification permissions question even after a full reinstall it can be tricky to reset the prompt to test it again so we have written the following instructions below.
Clear Notification Permission Answer
Uninstall your app.
Reboot the device.
Set your system clock ahead 1 day.
(Do no set your clock over 1 week ahead as you may no longer receive pushes)
Reboot the device again.
Reinstall your app and it will prompt you again.
Quick way to test displaying of the prompt
When you see the notification permission DO NOT answer it.
Power the device off.
After the device powers back on, fully uninstall then reinstall your app.
Previous push notifications disappear when the user opens the app.
The OneSignal SDK will automatically clear previously received push notifications when the app is opened under two conditions:
- The badge number is > 0
- The application was opened from a push notification
This behavior is caused by our system to clear the badge number. Most app developers want this behavior, however some do not. In order to prevent this from occurring, you can add
true in your application's
Still having problems? We're happy to help!
We answer most support queries in under 4 hours during the week, and under 24 hours on weekends. Simply email us at email@example.com
Include as much as you can of the following to help us find your issue quicker:
- Version of our SDK
- Device OS version
- Xcode crash lock or stack trace of the app starting and the problem point
- Any other libraries or plugins in your app
- Details on reproducing your problem.