We've added keywords for SMS. Keyword engagement enables quick, two-way communication, enhancing personalization, accessibility, and user satisfaction. It drives conversions and higher engagement with your subscribers. Add a data tag to the keyword, and segment based on their preferences to send more targeted SMS.

We improved the Event Streams feature to make troubleshooting simpler and faster. Now, you’ll find dedicated tabs for successful and failed events, making it easier to spot issues at a glance. Clear empty states show when there’s no data in either tab, and updated messaging ensures you know the logs display a sample of your data.

These updates were inspired by your feedback, helping you quickly identify and resolve issues. Give the enhanced Event Streams a try today! 🌟

We are thrilled to launch three new segment templates designed to help you hit the ground running with proven strategies:

• First-Time audience
• Regional audience
• Custom Audience based on tags

Our analysis of 6.3 billion message deliveries uncovered powerful insights. These templates are built to help you:

• Create high-performing segments from day one.
• Use proven filter combinations that drive higher engagement.

We've added a library of quickstart templates for email. Explore our library of professionally crafted email templates, designed to inspire your creativity and elevate your email campaigns. Use them as a starting point to create impactful messages that drive conversions and engage your audience effectively.

Now you can access and manage all your settings in a centralized setting overview page. Platform-specific settings have been reorganized under their relevant channels for better clarity.

Now you can schedule when you'd like your Journey to start and end. This is a great feature for promotions you may run during the holidays. To schedule an upcoming Journey, you can navigate to the Settings for a Journey to set the Schedule. To learn more, you can view our product documentation.

Now you can bulk archive or delete Journeys from the Journeys index. Select up to 20 Journeys, and then choose an action you'd like to take to clean up Journeys you're no longer using.

We've added SMS Usage in the Usage page. We've also added a breakdown so you can see the message type, and a breakout by inbound and outbound. You may see an unknown country if a segment failed to send.

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SMS usage is broken out by segment sends

Segment sends may be a different count from your campaign sends or audience because a large message may be broken out into multiple segments. Billing is also based on segment sends.

We have changed the format of the CSV export for Global Outcomes to include filters you have applied to the chart as well as the outcomes that you have selected to view in the chart. This change will help how you analyze the particular data of your choosing, and give you more granular detail on when Outcomes are successful.

In the side navigation, you can now easily see your Push, SMS, and Email settings. What was once "Messaging" is now "Push" settings, and SMS and Email Settings will take you directly to your channel's settings.

For email, we've created a dedicated place to manage your email provider and senders. If you are a OneSignal mail user, you'll also be able to see your reputation and suppression lists here.