SMS message reports
OneSignal SMS delivery and statistics
When clicking an SMS report, you will see the high-level stats like how the message was created, when it started sending, how long it took to fully send and any throttling limits set.
Find SMS Message Delivery Stats within Messages > SMS.
Image showing SMS delivery stat cards
Delivery Status
| Delivery Status | Description |
|---|---|
| Delivered | OneSignal has completed sending the message. |
| Queued | Messages are queued up in OneSignal and will be sent shortly. |
| Sending | Messages are currently sending. |
| Scheduled | Messages are scheduled to be delivered at the time based on Intelligent Delivery or Timezone option. They should be finished sending within 24 hours. |
| Canceled | You or a team member with access to your app has cancelled the delivery of this message. |
| No Recipients | Recipients are no longer subscribed or no longer fit in the Segment when it was originally scheduled. |
| Failed | The message failed to send. |
API Message Data Retention Limit
Messages sent from the OneSignal API or Automated Messages are only saved for about 30 days.
You can export message data for your records through our API or Dashboard. See Exporting Data for more details.
High-level Stats
| Statistic | Description |
|---|---|
| Twilio Sent | Twilio has confirmed they have accepted the request and sent the message. |
| Twilio Delivered | Twilio has received confirmation of message delivery from the carrier. |
| Twilio Delivery Failed | Message could not be delivered by Twilio. This can happen for a number of reasons. For Twilio trial accounts, recipient phone numbers need to be registered on Twilio before they can receive SMS. |
OneSignal Delivery Statistics & Twilio Delivery Statistics
OneSignal Delivery Statistics
Message stats based on sending through OneSignal to Twilio.
| Statistic | Description |
|---|---|
| Total Sent | The number of phone numbers targeted to be sent the message. |
| Sent | Twilio has confirmed they have accepted the request and sent the message. This does not necessarily mean the user have received these messages. |
| Failed to Send | Failed messages are typically caused by your Twilio settings being incorrect or some other backend error occurred. |
| Remaining | Typically the number of messages that are queued to be sent, or there was no response from the carrier. |
Twilio Delivery Statistics
Twilio's message stats.
| Statistic | Description |
|---|---|
| Total Sent | The number of phone numbers targeted to be sent the message. |
| Delivered | Twilio has received confirmation of message delivery from the carrier. This does not necessarily mean the user have received these messages. |
| Failed (Undelivered) | Twilio could not deliver the message. Check Twilio logs for more details. |
| Failed (Errored) | Twilio encountered an error while trying to send the message. Check Twilio logs for more details. |
| Remaining | Typically the number of messages that are queued to be sent, or there was no response from the carrier. |
Audience Activity
Audience Activity displays a list of subscriptions that were sent, delivered, or failed to receive an SMS. See Retargeting Messages for more details.
Audience activity is available for 30 days from the time the message is displayed.
Message Settings
The Message Settings is a visual of all data sent within the message including which segment or filters used to target and total number of recipients (number of users targeted).
Updated 3 months ago