SMS Message Reports

OneSignal SMS delivery and statistics

When clicking an SMS report, you will see the high-level stats like how the message was created, when it started sending, how long it took to fully send and any throttling limits set.

Find SMS Message Delivery Stats within Messages > SMS.

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Image showing SMS delivery stat cards

Delivery Status

Delivery StatusDescription
DeliveredOneSignal has completed sending the message.
QueuedMessages are queued up in OneSignal and will be sent shortly.
SendingMessages are currently sending.
ScheduledMessages are scheduled to be delivered at the time based on Intelligent Delivery or Timezone option. They should be finished sending within 24 hours.
CanceledYou or a team member with access to your app has cancelled the delivery of this message.
No RecipientsRecipients are no longer subscribed or no longer fit in the Segment when it was originally scheduled.
FailedThe message failed to send.

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API Message Data Retention Limit

Messages sent from the OneSignal API or Automated Messages are only saved for about 30 days.
You can export message data for your records through our API or Dashboard. See Exporting Data for more details.

High-level Stats

StatisticDescription
Twilio SentTwilio has confirmed they have accepted the request and sent the message.
Twilio DeliveredTwilio has received confirmation of message delivery from the carrier.
Twilio Delivery FailedMessage could not be delivered by Twilio. This can happen for a number of reasons.

For Twilio trial accounts, recipient phone numbers need to be registered on Twilio before they can receive SMS.

OneSignal Delivery Statistics & Twilio Delivery Statistics

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OneSignal Delivery Statistics

Message stats based on sending through OneSignal to Twilio.

StatisticDescription
Total SentThe number of phone numbers targeted to be sent the message.
SentTwilio has confirmed they have accepted the request and sent the message. This does not necessarily mean the devices have received these messages.
Failed to SendFailed messages are typically caused by your Twilio settings being incorrect or some other backend error occurred.
RemainingTypically the number of messages that are queued to be sent, or there was no response from the carrier.

Twilio Delivery Statistics

Twilio's message stats.

StatisticDescription
Total SentThe number of phone numbers targeted to be sent the message.
DeliveredTwilio has received confirmation of message delivery from the carrier. This does not necessarily mean the devices have received these messages.
Failed (Undelivered)Twilio could not deliver the message. Check Twilio logs for more details.
Failed (Errored)Twilio encountered an error while trying to send the message. Check Twilio logs for more details.
RemainingTypically the number of messages that are queued to be sent, or there was no response from the carrier.

Audience Activity

Audience Activity is the ability to send push or sms to devices based on interaction (or lack thereof) with the selected message. See Retargeting Messages for more details.

Message Settings

The Message Settings is a visual of all data sent within the message including which segment or filters used to target and total number of recipients (number of users targeted).


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