When you sign up at OneSignal.com, a user account is created and tied to your email address. With your account, you can create, manage, or be invited to multiple Apps and Organizations.

If your company already has a OneSignal App or Organization, email the account admin to request an invite. Share the Manage Team Members guide to help them give you access faster 😉.

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OneSignal account structure

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Apps vs. Organizations

  • A OneSignal App holds user and messaging data for a single project, across all platforms (web, iOS, Android, email, etc.). Each app exists within a single Organization.
  • A OneSignal Organization is a container for managing multiple apps, billing, and team permissions.

You can have:

  • Unlimited apps (free to create)
  • Multiple organizations (free or paid)
  • Apps for separate environments (e.g., dev, staging, production)
  • Different access levels per app or organization

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Access levels and roles

OneSignal supports two levels of access:

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App-level access

  • Access to only the specific app(s) a user is invited to.
  • Cannot view billing or upgrade plan settings.

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Organization-level access

  • Access to all apps within the organization.
  • Only Admin roles can manage billing and upgrades.

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User roles

Access can be further scoped by roles:

RoleDescription
AdminFull access, including settings, billing, and user management.
EditorCan create and send messages but cannot manage settings or billing.
ViewerRead-only access for analyzing performance and message stats.

For more details, see Manage Team Members.

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Managing your user account

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Reset password or email

  1. Navigate to Account Management or click your email drop-down > Manage Account.
  2. Add your:
  • New Password and Confirm Password.
  • New Email.
  1. Click Submit.

Reset account password

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Delete your OneSignal account

Deleting your user account only removes your email from OneSignal. It does not delete apps or downgrade paid plans. Be sure to Downgrade your plan if needed.

To delete:

  1. Navigate to Account Management or click your email drop-down > Manage Account.
  2. Scroll down to Delete Account
  3. If you don’t have the option to delete your account, contact ar@onesignal.com.

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Manage apps

  • Create an app:

  • Rename an app:

    • From the dashboard All Apps page, click Options > Rename next to the app.
    • Or use the Update an App API

  • Find App ID:

  • Delete an app:

    • You can delete apps within Free organizations and under 5,000 total subscriptions from the All Apps page via Options > Delete.
    • For larger apps, contact support@onesignal.com.

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Manage organizations

  • Create an organization:

    • Visit the Organizations page or click New Organization in the dashboard (no paid plan required to create).
    • Or use the Create an App API

  • Rename an organization:

    • In Organizations, click Options > Rename next to the org.

  • Find Org ID:

    • It’s the UUID in the URL when selecting your organization. Example: https://dashboard.onesignal.com/organizations/THE_ORG_ID/apps

  • Delete an organization:

    • Go to Organizations, click Options > Remove.
    • You must move the apps out of the organization before deleting it.
    • If you need assistance, contact support@onesignal.com.

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Add or move apps between organizations

  • Add app to organization:
    • Go to Organizations > select your Organization > Move Apps Into Organization.
    • Select your apps and click Move Apps.
    • You need:
      • Admin access to the Organization
      • Admin access to the App
      • The apps to be in a Free Organization.

If you need assistance, email support@onesignal.com with:

  • The App ID(s) you want to move
  • The Org ID to move them to.
  • You must contact Support from an email with Admin access to the Apps and Organization.

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FAQ

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Why do I see limitations on a paid plan?

Your app might not be assigned to the correct paid Organization. Follow Add or move apps between organizations to add your app to the paid org.

If you need assistance, email support@onesignal.com with:

  • The App ID(s) you want to move
  • The Org ID to move them to.
  • You must contact Support from an email with Admin access to the Apps and Organization.

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What are the best practices for agencies?

Agencies can manage client apps using one of two approaches:

  1. Centralized billing
    Use a single Organization to manage and pay for all client apps.
  2. Client-managed billing
    Each client sets up their own Organization and handles their own billing.

You can mix paid and free apps by assigning them to the appropriate Organization.

Need help? Contact our Sales Team.