Team Members
Manage OneSignal user access by adding, removing, or updating team member roles at the app or organization level. Learn role permissions and plan availability.
Overview
OneSignal allows you to manage user access either at the Organization level (all apps) or at the App level (specific apps). Each user can be assigned a role—Admin, Editor, or Viewer—based on their needs and responsibilities.
For example:
- An analyst who needs to review messaging performance across apps could be an Organization Viewer.
- A developer or marketer working on one app can be assigned as an App Admin.
Roles and permissions
Role types
Role | Best for | Access summary |
---|---|---|
Admin | 🛠️ Developers, Owners | Full control over settings, messaging, users, integrations, and permissions |
Editor | 📣 Marketers, PMs | Can create, edit, and send messages. Can view/export analytics but not change app/org settings |
Viewer | 📊 Analysts, Read-only users | Can view analytics, messages, and templates. Cannot edit or send messages |
Permission matrix
Permission | Viewer | Editor | Admin |
---|---|---|---|
Send messages (Journeys, Automations, Webhooks) | ❌ | ✅ | ✅ |
Segments | Read-only | Read-only | ✅ |
Data Tags | Read-only | ✅ | ✅ |
Templates | Read-only | ✅ | ✅ |
Exporting | ❌ | ✅ | ✅ |
Analytics | Read-only | ✅ | ✅ |
API Key Access | ❌ | ❌ | ✅ |
App Usage | ✅ | ✅ | ✅ |
2FA / Email / Password change | ✅ | ✅ | ✅ |
Auth Key / Delete Key access | ❌ | ❌ | ✅ |
App Settings (Integrations, Platform Settings, Roles) | ❌ | ❌ | ✅ |
Org Settings (Upgrades, Role Management, SSO, Org-wide 2FA) | ❌ | ❌ | ✅* |
* Org Settings access is limited to users with the Organization Admin role. App-level-only Admins do not have permission to modify organization-level settings such as billing, plan upgrades, SSO, or org-wide 2FA.
Managing team access
You can grant access at either the Organization level (all apps) or App level (specific apps).
Organization-level access
Organization Admins can invite users and assign them roles that apply to all apps in the org.
To invite a new team member:
- Navigate to Organizations > [Your Organization] > Team Members
- Click Invite to Organization
- Choose a role: Admin, Editor, or Viewer
Navigate to your Organization
App-level access
App Admins can invite users to a single app.
To invite someone to a specific app:
- Go to App Settings > Team Members
- Click Invite to App
- Assign the user a role for that app
Inviting a user to an app
Role availability by plan
Role Type | Free Plan | Growth Plan | Professional Plan | Enterprise |
---|---|---|---|---|
Admin | ✅ | ✅ | ✅ | ✅ |
Editor | ❌ | ❌ | ✅ | ✅ |
Viewer | ❌ | ✅ | ✅ | ✅ |
View full pricing and plan features
Update or remove user access
To update a role or remove someone:
- Go to your Organization or App settings
- Click the Options menu (⋮) next to the user’s name
- Select Update Role or Remove
Updating an existing user's role
Best practices
- ✅ Assign the minimum role needed—for example, don’t give full Admin access if View or Edit is enough.
- 🧠 Use org-level roles for users who need access across many apps (like analysts or leadership).
- 🔒 Limit API key access to trusted technical users with Admin roles.
- 🆓 Free plans only support Admins—upgrade to add Viewers and Editors.
Need help?
Chat with our Support team or email support@onesignal.com
Please include:
- Details of the issue you’re experiencing and steps to reproduce if available
- Your OneSignal App ID
- The External ID or Subscription ID if applicable
- The URL to the message you tested in the OneSignal Dashboard if applicable
- Any relevant logs or error messages
We’re happy to help!