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Overview

OneSignal allows you to manage user access either at the Organization level (all apps) or at the App level (specific apps). Each user can be assigned a role—Admin, Editor, or Viewer—based on their needs and responsibilities.

For example:

• An analyst who needs to review messaging performance across apps could be an Organization Viewer.
• A developer or marketer working on one app can be assigned as an App Admin.

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Roles and permissions

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Role types

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Permission matrix

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Managing team access

You can grant access at either the Organization level (all apps) or App level (specific apps).

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Organization-level access

Organization Admins can invite users and assign them roles that apply to all apps in the org.

To invite a new team member:

1. Navigate to Organizations > [Your Organization] > Team Members
2. Click Invite to Organization
3. Choose a role: Admin, Editor, or Viewer

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App-level access

App Admins can invite users to a single app.

To invite someone to a specific app:

1. Go to App Settings > Team Members
2. Click Invite to App
3. Assign the user a role for that app

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Role availability by plan

View full pricing and plan features

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Update or remove user access

To update a role or remove someone:

1. Go to your Organization or App settings
2. Click the Options menu (⋮) next to the user’s name
3. Select Update Role or Remove

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Best practices

• ✅ Assign the minimum role needed—for example, don’t give full Admin access if View or Edit is enough.
• 🧠 Use org-level roles for users who need access across many apps (like analysts or leadership).
• 🔒 Limit API key access to trusted technical users with Admin roles.
• 🆓 Free plans only support Admins—upgrade to add Viewers and Editors.