For a full list of pricing details see our Pricing Page.

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View invoices & billing information

In OneSignal.com dashboard, navigate to Organizations > Your Organization > Billing. You must be an Organization Admin to view this page. See Manage Team Members for details.

The OneSignal organization billing page

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Edit billing information

Enterprise Plans please contact ar@onesignal.com with your full Company Name and billing email if available. Growth & Professional Plans Org Admins can view and edit billing information under Organizations > Your Paid Organization Name > Billing. App Admins will not be able to view the billing page.

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Downgrade paid plans to free

Select Options > Downgrade to Free > verify your Organization Name (check for spaces). Enterprise Plans please contact ar@onesignal.com with your full Company Name and billing email if available.

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Delete payment method

Your payment method will be deleted after you downgrade to free and the current billing cycle has passed.

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Definitions

You will either have a Mobile Push MAU based plan, a Web Subscriber plan or a Push Subscriber plan.

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Push subscribers

Devices that have opted-in to receive push notifications. Opt-in status changes as users unsubscribe within the device’s notification settings or uninstalls the app. To manage your subscriber count, you can Delete Users from the OneSignal Dashboard or API.

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Web Push Subscribers

Users who opt in to receive notifications from a supported web browser. Web push notifications are delivered when the user is logged into their account on your application. Billing is calculated in increments of 10 subscribers, rounded down to the nearest multiple of 10.

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Monthly active users (mobile)

A Monthly Active User (MAU) is defined as a mobile push subscription active within the past 30 days, regardless of current opt-in status. Each active subscription is counted individually—for example, if a user has two active subscriptions in the last 30 days, that counts as 2 MAU. Billing is calculated in increments of 10 MAU, rounded down to the nearest multiple of 10.

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In-App impressions

These are messages for mobile apps only (not available for websites) that are displayed to users when inside your mobile apps. These are not push notifications or emails.

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Email sends

Billed email sends are anything that leaves OneSignal. This includes sent messages that are:
  • Delivered
  • Bounced
  • All failures except:
    • Invalid ESP credentials
    • Delivery Error

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Apps

OneSignal Apps control your user and message data within OneSignal as it relates to your Website and Mobile Apps. For more details, see Apps & Organizations.

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Organizations

OneSignal Organizations allow you to group one or more OneSignal Apps together and associate them within a Paid Plan. You can decide which apps to include under a Paid Plan by adding/removing them from the Organization. For more details, see Apps & Organizations.

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When am I charged?

If you are on a paid plan you setup through our dashboard directly (like the Growth plan or a legacy plan) then you are charged the same date every month. These are always month-to-month and not charged annually. Enterprise Plans can customize the payment times.

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Can I cancel anytime?

If you are on a paid plan you setup through our dashboard directly (like the Growth plan or a legacy plan) you can cancel (downgrade to free) anytime within the dashboard Organizations > Your Org > Billing > Options > Downgrade to Free. This will cancel your subscription with us and add you back to the free account. If you contacted sales and have a contract (like an Enterprise plan) are subject to terms of the contract.

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How do I upgrade my plan?

If you need more features than the plans available, contact our Sales team for a customized solution.

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Invoicing and downloading invoices

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How can I pay?

We accept online payments through Visa, MasterCard, American Express, Discover, Diners Club International, JCB, and PayPal. Billing is handled securely by Recurly with 128-bit SSL encryption. We don’t save any of your billing information on our site. If you are interested in an Enterprise Plan, you also have the option to invoice payments.

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Can I pay in my local currency?

At this time, OneSignal only accepts payments in USD. When making payments, please ensure that all invoices are paid in USD.

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How do I find or download an invoice?

From your dashboard, click on Organizations > Your Org > Billing, you will see a list of your invoices to download. If you do not see these options, please send a request to ar@onesignal.com with your full Business Name. We will follow up shortly.

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How do I change the address on an invoice?

If you’d like to update your address for invoices, please send a request to ar@onesignal.com

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Requesting invoices

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I’m an account owner. How do I request an invoice from my account?

Invoices can be requested by sending an email request to ar@onesignal.com

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I’m not the account owner. How do I request an invoice from someone else’s account?

You can send a request to ar@onesignal.com Please note that you will need to show some proof of association with the account in order to request the invoice.

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Using the billing contact list (receiving invoices)

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How can I be added to the billing contact list?

To be added to the billing contact list, send an email request to ar@onesignal.com Please cc’ the account owner so we can verify this.

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How can I be removed from the billing contact list?

To be removed from the billing contact list, send an email request to ar@onesignal.com Please cc’ the account owner so we can verify this.

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Managing payment and currency

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How do I change my credit card information?

You can edit your billing details using the custom billing details link that was sent to you in your Billing Welcome Email that you received when you first activated your payment account. If you cannot locate your link, you can request it by sending an email to ar@onesignal.com

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My payment was declined. Now what?

If your credit card failed, please make sure update it. Our payment gateway will automatically attempt to re-charge your account in the next batch.

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How do I change the payment currency on my account?

At this time, OneSignal only accepts payments in USD. When making payments, please ensure that all invoices are paid in USD.

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How do I manage my costs?

  • Contact our sales team to discuss scale discounts if you expect to exceed 50,000 Monthly Active Users or 250,000 emails per month.
  • Reduce users and/or web push subscriptions. See Delete Users for details.
  • Reduce the amount of emails, SMS or Live Activities you send. See your contract or our pricing page for details.
  • Reduce the amount or type of Event Streams you use.

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Account suspension

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How soon will my account be suspended?

If you’re on the Growth or Pro Plans, your account will be automatically disabled after 3 failed attempts to collect payments. If you’re on an Enterprise Plan, our finance team will reach out to you to resolve payments before taking any action on your account. To ensure continuous service, please make sure to pay your invoices in a timely manner.

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How do I reactivate my account?

Once all invoices are paid, we reactivate your account within 1 business day. If after 1 business day your account is still inactive, please send an email to support@onesignal.com