The OneSignal dashboard allows you to track how users engage with your messages. The Engagement Trends chart and statistics include data from all push, in-app, email, and SMS messages, including those sent via the API, or as part of a journey, and give a clear at-a-glance view of your user engagement, which can be easily be exported to a CSV file. The Engagement Trends chart retains data for up to two years depending on your pricing plan. This report has data available beginning January 10, 2025.
Engagement Trends chart

Engagement Trends chart

MetricDescription
DeliveredThe number of push notifications that were sent from OneSignal to the Push Servers (Google (FCM), Apple (APNs), Huawei (HMS), etc.).
ClickedThe number of clicks on messages.
UnsubscribedNumber of Subscriptions marked unsubscribed due to their push token being unregistered. Devices become unsubscribed either explicitly or due to token expiration. These Subscriptions won’t receive further notifications unless they re-subscribe. Learn more in Subscriptions.
Click-Through RateCalculated as (Clicked / Delivered) * 100%.
Confirmed Delivery RateNumber of devices that successfully received the notification.
Calculated as (Confirmed Deliveried / Delivered) * 100%.
Unsubscribe RateCalculated as (Unsubscribed / Delivered) * 100%.
Confirmed Click-Through RateCalculated as (Clicked / Confirmed Deliveries) * 100%.
More details about push metrics can be found in Push message reports.
To export engagement data, first ensure that your chart is filtered for the required time range and messaging channel. Next, click the export button to the top right of the chart and a CSV file with the relevant data will be sent to the email address associated with your current OneSignal user account. The CSV file will contain the engagement statistics for each date in the filtered time range.