Automated Messages are push notifications and/or emails that get sent to users that enter into Segments. They are commonly used for drip campaigns like re-engaging inactive users or welcoming new users or even events like congratulating players on reaching a certain level.
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Before creating an automated message, you need to setup a 2 things:
- Templates which are reusable messages to send
- Segments which are devices eligible to receive your automated message
When a device enters into the segment, it will be sent the template.
For instance, a segment with filter "Last Session greater than 168 hours" means a device will enter into that segment after 168 hours (1 week) has passed. When they return to your app or site, their "Last Session" will change to the current date. OneSignal removes them from the segment until 168 hours passes again.
OneSignal provides this segment called "Inactive Users", if you don't have this segment, go ahead and create it now:
In Messages > Templates select New Push Template
Name the Template
Here we setup the message we want to send after the user has not been back after a week. Examples:
- small discounts $5 or 10% off goes a long way!
- popular articles that got many clicks/views
- "did you know you can do this..." feature information
10% off your next purchase :scream:
Use REDEEM10 for 10% off your next purchase, why wouldn't you?!
Images are highly recommended!
Launch URL: upon click, I add the discount through a query string in the URL
Press Save at the bottom
Now that a segment and template are setup, head over to Messages > Automated and select New Automated Push.
Name your Automated Message Campaign something recognizable. This lets you identify the automated message among others.
Examples: 'Loyalty Program Day 1' or '14 Day Inactive'
To continue our previous example, let's use
The segment(s) of eligible devices to receive the message. Once a device enters into the selected segment(s), they will be sent the message.
Free Plan Limitations
On the Free plan, automated messages get sent roughly every 4-6 hours.
Paid Plan Users get automated messages sent within a few minutes.
Pro tip: name the segment, automated message and template the same thing to easily associate all 3.
Select the Message template you would like to send. Make sure you have created a template for for the automated messages.
We suggest dedicating one template per Automated Message. Also, name the template something recognizable for the automated message.
Select when the message should start being sent. Emails can only be sent immediately upon the user entering into the segment (based on the queue status).
Send immediately: sends the message soon after the user joins the segment.
Intelligent Delivery: sends the notification at the same time of day as the user's last session.
Recommended delivery option.
Optimize by user time zone: sends the notification at the specified timezone.
Recommended for time-sensitive notifications.
Re-triggering Default Behavior
By default, Automated Messages will only be sent to a device 1 time. Even if the user leaves a segment and returns to it.
By default, users will never receive an automated notification twice, even if they leave a segment and come back to it. If you want to change this default, you can select one or both of the "Deliver to users more than once?" options.
Also, if a user is in the included segment and excluded segment, then leaves the excluded segment but is still in the included segment, they will get the notification.
If the user returns to the app
The user will get the notification again after they re-open the app or website AND are still included within the segment.
The email will be sent again after the user's "last active" time is updated via the SDK
After a certain amount of time
The user will get the notification again after X hours/days/weeks have passed.
The user will get the email again after X hours/days/weeks have passed.
OR Logic for Re-Delivery
These options are not dependent on each other.
If you select both, then the automated message will resend each time one of the options triggers and the user is still in the segment.
Push users who have not been active for over 3 months will be excluded from all automated notifications.
If you are on a free plan, check the segment is longer than 8 hours if using "Immediate" delivery or 24 hours if using "Intelligent delivery".
Automated messages are sent out in batches of 10,000 messages. This means if you are sending automated messages to 36,000 users, you would see four distinct notifications in Message Reports - three with 10,000 users, and the fourth with 6,000 users.
If you want to schedule recurring notifications for an exact time, please see our Zapier integration docs.
Please see our Abandoned Cart guide for more details and examples on how to set that up.
In all examples, make sure to setup a template with emojis and/or bright and catchy images and icons to help entice the user to click and come back.
Continuing the first example re-engagement campaigns, let's setup 2 more to help further get the user back to the site:
Inactive 10 days
Last Session is greater than 240 hours ago
Inactive 20 days
Last Session is greater than 480 hours ago
Upper Segment Limits
Adding the upper segment limits help transition the user in and out of the segment.
For "Inactive 10 days" and "Inactive 20 days" automated messages, use the "Intelligent Delivery" option and select the option under "Deliver to users more than once?" to be If the user returns to the app.
This will make sure to repeat the flow if the user becomes inactive for 10 days or 20 days again in the future.
OneSignal does provide Web Push Welcome Notifications but these are limited in that they don't work for mobile apps and you cannot add different languages or customize the push notification beyond title and message.
If you want to send a welcome notification along with a stream of notifications to get users introduced to your app or site, you can follow this guide to get started:
Think about the main points you want your users to know about your app or site. For example, if you are an ecommerce site, think about what type of product categories you want to introduce to your users or neat things you can do on that may not be obvious.
Once you decide how many welcome notifications you want to send in a row, you can decide how you want to space them. We suggest sending 3 total welcome notifications spaced out on days 1, 2 and 4 (skipping day 3).
Setup your segments as follows:
Welcome 1 Day 1
First Session is less than 24 hours
Welcome 2 Day 3
First Session is less than 96 hours
Welcome 3 Day 5
First Session is less than 144 hours
On all 3 campaigns, your "Delivery" and "Deliver only once to a user, unless" options should be blank or not selected since you don't want to re-send these notifications.
- Discount Codes. Even 5% will be a great way to hook users into coming back and keeping an eye out for your notifications.
- Educational pieces on common or helpful features customers may not be aware of.
- Blog posts or documentation links.
Updated about a month ago