Templates
Learn how to use OneSignal’s reusable Templates for Push Notifications, SMS, and Emails. Easily create, personalize, send, and track performance across apps using templates.
Templates in OneSignal are reusable blueprints for Push Notifications, Emails, and SMS messages. They help you save time, maintain consistent branding, and personalize communications at scale. Templates support Liquid syntax for advanced message personalization, so you can dynamically insert custom content for each user.
Templates can be created in the OneSignal Dashboard or programmatically using the Create Template API. They can be shared across multiple OneSignal apps with the Copy Template to Another App API, and email templates can also be imported via Email Template Forwarding.
Designing message
Templates support rich customization across channels. For design guidelines and message-specific parameters, refer to:
Use Liquid variables and conditional logic to personalize messages for each recipient.
Sending messages using templates
You can quickly send messages from any template in your Dashboard.
Navigate to templates
Go to Messages > Templates in your OneSignal Dashboard.
Start a new message from a template
Click the Options (three dots) next to your template and select New Message.
Customize and send
The message composer opens with the template’s content pre-filled. You can override message content, icons, buttons, or other fields before sending.
Create a message from a template in the Dashboard
Templates streamline your workflow and reduce the chance of manual errors.
Template stats
Every message sent using a template is tracked on the Templates page in your Dashboard. Performance metrics help evaluate and optimize each template’s effectiveness.
View template stats: sent, opened, and clicked
| Column | Details |
|---|---|
| Name | Name of the template. |
| Type | Push, Email, or SMS. |
| Sent | The number of subscriptions in which this template was delivered. If you send once and target 793 subscriptions, it shows 793. |
| Opened | Push: Unique push opens. Email: Total email opens. SMS: Not applicable. |
| Clicked | Push: Not applicable. Email: Total clicks on links. SMS: Not applicable. |
| CTR | (Clicks / Delivered) x 100% |
FAQ
Where is the template id?
Each template has a unique template_id (UUID). You can find it:
- Using the View Templates API
- In your OneSignal Dashboard under Messages > Templates:
- Click Options > Copy Template ID.
Copy Template ID.
- Or view the URL when looking at a specific template.
Template ID in the URL.
Can I duplicate templates across apps?
Yes!
- Use the Copy Template to Another App API
- For emails, use Email Template Forwarding
Templates
Learn how to use OneSignal’s reusable Templates for Push Notifications, SMS, and Emails. Easily create, personalize, send, and track performance across apps using templates.
Templates in OneSignal are reusable blueprints for Push Notifications, Emails, and SMS messages. They help you save time, maintain consistent branding, and personalize communications at scale. Templates support Liquid syntax for advanced message personalization, so you can dynamically insert custom content for each user.
Templates can be created in the OneSignal Dashboard or programmatically using the Create Template API. They can be shared across multiple OneSignal apps with the Copy Template to Another App API, and email templates can also be imported via Email Template Forwarding.
Designing message
Templates support rich customization across channels. For design guidelines and message-specific parameters, refer to:
Use Liquid variables and conditional logic to personalize messages for each recipient.
Sending messages using templates
You can quickly send messages from any template in your Dashboard.
Navigate to templates
Go to Messages > Templates in your OneSignal Dashboard.
Start a new message from a template
Click the Options (three dots) next to your template and select New Message.
Customize and send
The message composer opens with the template’s content pre-filled. You can override message content, icons, buttons, or other fields before sending.
Create a message from a template in the Dashboard
Templates streamline your workflow and reduce the chance of manual errors.
Template stats
Every message sent using a template is tracked on the Templates page in your Dashboard. Performance metrics help evaluate and optimize each template’s effectiveness.
View template stats: sent, opened, and clicked
| Column | Details |
|---|---|
| Name | Name of the template. |
| Type | Push, Email, or SMS. |
| Sent | The number of subscriptions in which this template was delivered. If you send once and target 793 subscriptions, it shows 793. |
| Opened | Push: Unique push opens. Email: Total email opens. SMS: Not applicable. |
| Clicked | Push: Not applicable. Email: Total clicks on links. SMS: Not applicable. |
| CTR | (Clicks / Delivered) x 100% |
FAQ
Where is the template id?
Each template has a unique template_id (UUID). You can find it:
- Using the View Templates API
- In your OneSignal Dashboard under Messages > Templates:
- Click Options > Copy Template ID.
Copy Template ID.
- Or view the URL when looking at a specific template.
Template ID in the URL.
Can I duplicate templates across apps?
Yes!
- Use the Copy Template to Another App API
- For emails, use Email Template Forwarding