Email warm up

Documentation Index

Fetch the complete documentation index at: https://documentation.onesignal.com/llms.txt

Use this file to discover all available pages before exploring further.

Warming up your email sending is how you prove to inbox providers (Gmail, Outlook, Yahoo, Apple) that your mail is wanted. Send small volumes to your most engaged recipients first, then scale gradually while keeping spam complaints, bounces, and unsubscribes low.

​

What warm up is — and isn’t

Warm up is about building sender reputation with inbox providers. Each provider treats new sending domains and IPs cautiously by default; warm up earns their trust by demonstrating consistent, high-quality behavior over time. Warm up is not:

• A list hygiene check. Clean your list before warming up, not by warming up.
• A deliverability test. Use throwaway addresses to test, not your real audience.
• A way to validate addresses. Sending to dormant addresses to see what bounces actively damages your reputation.

​

When you need to warm up

Warm up your sending if any of the following apply:

• You send more than 2,000 emails per day
• You’re new to OneSignal Email
• You’re using a new sending domain or subdomain
• You’re increasing daily volume by more than 20%
• You haven’t sent high volumes in the past 30 days

OneSignal’s shared IPs are pre-warmed, but new domains and subdomains always need to build trust independently.

​

How to warm up

​

Build your audience

Your warm up audience must be users who have recently engaged with your messages. Use signals such as:

• Opened or clicked an email in the last 30–90 days
• Active app or website session in the last 60 days
• Recent purchase, sign-in, or other meaningful action

Exclude any address that is dormant, has bounced, or hasn’t engaged in 90+ days. The smaller, more engaged your starting audience, the faster reputation builds.

​

Ramp volume gradually

Start small and increase by ~20% per day. Senders with strong existing reputation can ramp at 30% daily, but only if engagement stays high. Conservative timeline from a 300-emails/day baseline: Stage-by-stage daily volumes from a 300/day baseline at 20% growth:

​

Choose a sending method

Pick the method that fits your message type. You can mix all three.

​

OneSignal Auto Warm Up (recommended)

OneSignal’s Auto Warm Up feature distributes a single email over time so you don’t have to pace sends manually. Best for non-urgent, delay-tolerant content:

• Newsletters
• Evergreen content
• Onboarding flows

Specify your audience and OneSignal handles the pacing. Run multiple Auto Warm Up emails sequentially to reach your target daily volume.

How to use Auto Warm Up

Select Auto Warm Up

1. Compose your email as usual.
2. In the Delivery Schedule section, select Send with Auto Warm Up.

OneSignal generates a sending schedule based on your past delivery volumes, scheduled Auto Warm Up emails, and the size of your current audience.

The schedule uses sending activity from the last 3 weeks. If there’s a gap in sending, the system may assume a lower baseline volume, which affects the recommended ramp.

Monitor progress

Track scheduled and sent counts in the Email message report.

Adjust the start date

To set a different start date (default is the next day at 9am), make sure Send with Auto Warm Up is selected, then:

1. Click Edit Auto Warm Up.
2. Select Start Date & Time and change the date.

To change the start time on a recommended schedule, select Custom Schedule first.

Recipients are selected at random from your audience and sends are distributed across the day. Each audience member receives the email only once per Auto Warm Up campaign.

Advanced Auto Warm Up options

Customize your warm up schedule

To make the schedule more aggressive or conservative:

1. Click Edit Auto Warm Up to open all schedules.
2. Adjust the number of emails sent each day or the duration of the warm up period.
3. Save your schedule.

If you customize part of the schedule, OneSignal can auto-fill the remainder using the default 20% daily increase.

Sending multiple Auto Warm Up emails

Reaching your target daily volume usually takes more than one Auto Warm Up email. OneSignal automatically schedules each new send for the next available time slot, typically after the previous email’s warm up cycle completes — no need to manually adjust the date.

You can move the start date and customize the schedule of any Auto Warm Up email. Make sure the total volume across emails meets the recommended warm up schedule. Reach out to support@onesignal.com with questions.

Cancel an active warm up

1. Go to the Email page in your OneSignal dashboard.
2. Find the email you want to cancel.
3. Click the three-dot menu on the right.
4. Select Cancel.

​

Low-volume behavior-triggered campaigns

Welcome emails and loyalty/rewards emails are naturally low-volume and consistent — ideal for early-stage warm up before you start large broadcasts.

​

Journeys with Split Branches and Wait nodes

For Journey-based sends, combine Split Branches with Wait nodes to control volume across multi-step flows while preserving Journey logic and timing.

​

Monitor and adjust

Watch the following signals throughout the warm up:

• Spam rate — Should stay below 0.1% (Gmail’s threshold). Above 0.3% is critical.
• Engagement — Open and click rates should stay strong; sustained drops mean your audience isn’t as engaged as expected.
• Bounces — Hard bounces above 2% indicate list quality issues; pause and clean before continuing.
• Domain reputation — Use Google Postmaster Tools to monitor Gmail specifically.

If any signal degrades, pause scaling and pull back to your last healthy volume. Resume at +20% only once metrics recover.

​

FAQ

​

Do I need to warm my subdomain if my domain is already warm?

Yes. Each subdomain is treated separately by inbox providers, so warm each one independently even if the main domain has a good reputation.

​

Why do I need to send more than one Auto Warm Up email?

A single Auto Warm Up email reaches only a fraction of your target daily volume because delivery is spread across many days. Multiple sequential emails build sender reputation steadily without triggering spam filters.

​

What’s the difference between domain and IP warm up?

Domain warm up is required whenever you migrate to a new email platform. It builds trust for your sending domain with inbox providers. OneSignal automates this through Auto Warm Up. IP warm up builds reputation for the sending IP address itself. OneSignal automates IP warm up in the background for dedicated IP customers; shared IP customers don’t need to do this separately.

​

How does this differ from bringing my own ESP?

With third-party ESPs (SendGrid, Mailchimp, Mailgun), you manage both IP and domain reputation. With OneSignal Email, OneSignal manages IP reputation; maintaining a warm domain with a good reputation is your responsibility.

​

What should high-volume senders consider?

Start a fresh subdomain when moving to a new platform. Reusing the same subdomain across different providers can create DNS issues. Starting clean is usually simpler than transferring an established domain.

​

Why are only some of my emails failing?

This usually means your volume is too high for your domain’s current reputation with one or more inbox providers. Look for a 602 (too old) error in Audience Activity. Failures often appear with specific providers like Gmail or Outlook first. Pull back to the volume that was previously delivering successfully and ramp up more slowly.

​

Can I edit an Auto Warm Up email after it starts?

No. Once a warm up send has started, the email cannot be edited. To stop it, navigate to the email index, click the three-dot menu, and select Cancel.

​

How do I A/B test an Auto Warm Up email?

Create two separate emails targeting equal-sized segments. Select Auto Warm Up for each and customize the start date and per-stage volume so the totals sum to the recommended schedule.

​

What’s the difference between dedicated and shared IPs?

By default, emails send from a shared IP, which OneSignal maintains — you only need to warm your domain. A dedicated IP is used exclusively by your account, giving you full control over volume and reputation but requiring you to warm the IP yourself. Contact support@onesignal.com for details on dedicated IPs.

​

Related pages