Analyze OneSignal Journey performance with delivery metrics, user activity, and conversion insights across push, email, SMS, and in-app channels.
Journey report showing entry and exit stats, and included messages' stats.
Metric | Description |
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Started | Total number of Users that started this Journey. Includes re-entries; a User who re-enters the Journey will increment this count again. |
In Progress | Users currently in the Journey. |
Early Exit | Users who exited due to an exit rule. Calculated as (early exits / total started) * 100 . Useful for tracking conversions such as upgrade segment entry. |
Completed | Users who completed all Journey steps. Calculated as (completed exits / total started) * 100 . |
Journey step stats. Example Wait Node.
Metric | Description |
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Waiting | Users currently waiting in this step. For message steps, this is usually 0 as messages are sent immediately. |
Completed | Users who completed this step and moved forward. For the last Exit step, this shows total completions of the entire Journey. |
Exited Early | Users who exited due to an exit rule. For the last Exit step, this represents all early exits across the Journey. Helps track conversions tied to exit criteria like segment entry. |
Metric | Description |
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Sent | Messages attempted to be sent to subscribed devices. May be limited by frequency capping, unsubscribed users, or missing push permissions. |
Delivered | Messages successfully sent to the push provider (e.g., APNs or FCM). |
Confirmed | Messages confirmed as received by the user’s device. |
Clicked | Total user clicks on the message. |
CTR | Click-Through Rate = (Unique Clicks / Deliveries) * 100 . |
Failed | Messages that failed to send. |
Unsubscribed | Devices that unsubscribed from push after receiving the message. |
Capped | Messages not sent due to frequency capping. |
Metric | Description |
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Impressions | Number of times the in-app card was displayed. |
Clicked | Number of times an interactive block was clicked. |
CTR | Click-Through Rate = (Unique Clicks / Displays) * 100 . |
Metric | Description |
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Sent | Emails attempted to be sent. May be blocked by unsubscribed users or list errors. For diagnostics, check the Delivery page. |
Delivered | Emails confirmed as successfully delivered to inboxes. |
Opens | Unique opens. May be affected by privacy protections. See Why are Open events low?. |
Clicks | Total number of link clicks (not unique). |
CTR | Click-Through Rate = (Unique Clicks / Deliveries) * 100 . |
CTOR | Click-to-Open Rate = (Unique Clicks / Unique Opens) * 100 . |
Bounced | Messages that failed due to invalid addresses, domain issues, or spam reputation. Bounced addresses are added to the Suppression List. See How to improve email deliverability. |
Failed | Emails that OneSignal could not deliver and dropped. See Why are emails marked as failed?. |
Spam | Recipients who marked your email as spam. These are added to the Suppression List. |
Suppressed | Emails not sent due to prior bounces or spam reports. Helps protect your sender reputation. (Available only for OneSignal Email). |
Unsubscribed | Users who opted out via the unsubscribe link. Their subscription status is updated immediately. |
Metric | Description |
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Sent | Messages OneSignal attempted to send to SMS subscribers. |
Delivered | Messages successfully delivered. |
Failed | Messages that failed to send. |
A message report showing a push notification's delivery stats
Audience activity report